Showing Up or Phoning It In?

showing up or phoning it in

“If a man is called to be a street sweeper, he should sweep streets even as a Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so well that all the hosts of heaven and earth will pause to say, ‘Here lived a great street sweeper who did his job well.’”

—Dr. Martin Luther King Jr.

In 1988, I was hired as the sole manager of a full-line bakery in Upstate New York. I was twenty-four years old and newly married. The owner of the bakery lived a hundred miles away. We did business twenty-four hours a day, 364 days a year. We closed for Christmas; that was it. I was on call always. I learned to get on well with fatigue, my constant buddy.

I learned a lot during the two and a half years I managed the business. One lesson I learned early was the importance of your attitude toward your work, however menial or apparently insignificant. That first year I had one particular employee who worked the counter as one of our bakery clerks. This lady was bright, but not very motivated to keep busy in her tasks, which included waiting on customers and preparing baked goods for the showcases. She told me one day, “When I get a real job, then I will work hard.” (Apparently preparing and selling food, a basic life necessity, didn’t qualify as real work.) Eventually she moved on.

That is the one thing I remember about her. She came to work but she didn’t show up. She punched the clock and did minimal enough work to ensure she didn’t get fired. But she didn’t try. Her attitude colored everything. I’ve wondered a lot over three decades where she ended up in life.

If something is worth doing, it’s worth doing well. The best you can. We cheat ourselves and our colleagues when we give the least amount of effort necessary rather than being a professional and acting like it.

Here’s a few reality checks that will help you:

  • What is your attitude as you approach work? Is it engaged and focused, or passive and listless? Trust me, those to whom you report or who report to you can tell the difference.
  • With your tasks, how attentive are you to the details? It’s in the details that excellence and mediocrity part ways. Take the time to do it right. The first time.
  • Are you committed to continuous learning and improvement in your work or do you stay only as current as you need to keep afloat? Doing the latter will catch up with you, eventually; doing the former will serve you.

Suggested Resources:

Finding Flow: The Psychology of Engagement with Everyday Life  (Mihaly Csikszentmihalyi)

The Success Principles(TM) – 10th Anniversary Edition: How to Get from Where You Are to Where You Want to Be (Jack Canfield with Janet Switzer)

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